Privacy Policy

Privacy Policy

This Privacy Policy explains what information Kespin collects, how it is used, and how it is protected. By using the Kespin platform, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly during registration and account use:

  • Mobile number or email address

  • Password (stored in hashed form – never in readable text)

  • Transaction password (stored in encrypted form)

  • Payment information used to process fund additions and withdrawals

We also collect information generated by your use of the platform:

  • Login activity including timestamps, device type, and IP address

  • Game activity and transaction history

  • In-app communications with our support team

2. How We Use Your Information

We use the information we collect to:

  • Create and maintain your account

  • Process fund additions and withdrawals

  • Verify your identity and age when required

  • Deliver bonuses, gift codes, and VIP rewards to your account

  • Provide customer support

  • Monitor for fraudulent activity, security threats, and policy violations

  • Improve platform performance and user experience

  • Comply with applicable legal obligations

3. M-Pesa and Airtel Money Payments

When you make a deposit or withdrawal using M-Pesa or Airtel Money, the transaction is processed through Safaricom's and Airtel's respective payment systems. These providers operate under their own privacy policies and handle your mobile money credentials independently. Kespin receives confirmation of completed transactions but does not store your M-Pesa PIN, Airtel Money PIN, or mobile money account credentials.

4. Data Security

We use industry-standard security measures to protect your personal information:

  • All data transmitted between your device and our servers is encrypted using HTTPS

  • Passwords and transaction passwords are stored using one-way hashing and encryption

  • Login from a new device requires OTP verification through your registered number

  • Access to account data is restricted within our systems on a need-to-know basis

No system can guarantee absolute security. You are responsible for keeping your login credentials and transaction password confidential.

5. Data Sharing

We do not sell your personal information to third parties. We may share information with:

  • Payment processors (M-Pesa, Airtel Money, card networks) as required to process transactions

  • Identity verification services when age or identity verification is required

  • Law enforcement or regulatory authorities when required by applicable Kenyan law

  • Service providers who assist in operating the platform, under confidentiality agreements

6. Data Retention

We retain your account information for as long as your account is active. If your account is closed, we retain certain records as required by applicable law or for the purposes of fraud prevention and legal compliance. Transaction records are retained in accordance with Kenyan financial regulations.

7. Cookies and Device Data

The Kespin app and website use standard session data to maintain your login state and preferences. This data is not used to build advertising profiles or shared with third-party advertising networks.

8. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your account and associated personal data, subject to our legal retention obligations

  • Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, contact us through the in-app Help section.

9. Minors

Kespin does not knowingly collect personal information from users under 18. If we become aware that a minor has registered an account, we will close the account and delete the associated data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on the platform and communicated through the official Telegram channel or in-app notification. Continued use of the platform after changes are posted constitutes acceptance of the revised policy.

11. Contact

For privacy-related queries, contact us through the in-app Help section or the official Kespin Telegram channel listed on the official website.

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